KloudFox Monitoring False Positives – Knowledge Base Guide

Understanding False Positives in Monitoring

False positives in uptime monitoring usually occur when the system detects an outage that didn’t actually happen. While KloudFox is designed to minimize these, some scenarios can still trigger them.

How KloudFox Determines Downtime

When you configure a monitor in KloudFox, our system performs the following checks:

1. Ping your URL (endpoint) every X seconds – based on your selected frequency.

2. Wait up to 10 seconds for your server to respond.

3. If no response is received within 10 seconds, it retries again.

4. KloudFox performs this check 3 times in a row (each with 10-second wait).

5. Only after all 3 attempts fail, an alert is triggered.

This triple-check logic drastically reduces random false positives, but it depends on your server responding within those 30 seconds cumulatively.

Common Causes of False Positives

1. Shared Hosting Environments

   • Providers like Hostinger, GoDaddy, A2Hosting, etc., often throttle or delay responses under load.

   • They may also limit how often external bots (like KloudFox) can access the server.

2. Firewall or Security Plugins

   • Web Application Firewalls (WAFs), security plugins, or anti-bot systems might interpret repeated ping requests as suspicious.

   • This leads to blocked requests or delayed responses.

3. Cloudflare and Other CDN Services

   • If using Cloudflare, it might flag frequent checks as bot traffic.

   • Misconfigured bot protection settings can block our monitor or slow down response.

4. Server Overload or Timeout Settings

   • Slow servers, high CPU load, or memory exhaustion can delay your site’s response.

   • If the server doesn't answer quickly enough, even valid requests may seem to fail.

5. High-Frequency Monitoring (e.g., every 40 seconds)

   • Over 2,000 pings per day for a 40s frequency can strain shared servers.

   • If your server can’t keep up consistently, occasional failed responses are possible.

Recommendations

✅ Whitelist KloudFox IPs

• Ensure KloudFox monitoring IPs are allowed by your server, firewall, Cloudflare settings, and any security plugin.

• Contact support@kloudfox.com to get our current IP list.

✅ Adjust Monitoring Frequency

• Consider increasing your check interval from 40s to 60s or more if using a limited or shared host.

• This reduces server strain and potential false alerts.

✅ Test on Faster Servers

• False positives are virtually eliminated when using a properly configured VPS or dedicated hosting.

• KloudBean (our hosting platform) is optimized for this use case and includes KloudFox by default.

✅ Avoid Aggressive Bot Protection Settings

• If using Cloudflare or Sucuri, allowlist our IPs.

• Set bot protections to a level that doesn’t block uptime pings.

Still Seeing Issues?

Please reach out to our support team. We’re happy to help review your setup and suggest specific actions.

"Monitoring is only as good as the response it can receive. A fast, stable server makes KloudFox even more effective."

For best results, pair KloudFox with reliable infrastructure like KloudBean to ensure maximum uptime accuracy and peace of mind.

📧 support@kloudfox.com | 🌐 www.kloudfox.com/support